198 Privacy Policy – Protection of Users' Personal Information
198 is committed to protecting the privacy of all users on our Malaysia platform. This Privacy Policy explains in detail how we collect, use, store, and safeguard your personal information when you use 198's services.
Effective date: 1 January 2026. This policy is subject to periodic review.
Information We Collect
When you register and use the 198 platform, we collect various types of information for the purposes set out in this policy. The categories of information collected include:
- Account information: full name, date of birth, phone number, email address, and username provided during registration.
- Identity verification information: documents required for the KYC (Know Your Customer) process, such as a copy of your MyKad or passport, to verify that you are a legitimate user.
- Local payment information: transaction details in MYR (RM), including bank account name, account number for deposit and withdrawal purposes, and transaction history records.
- Device & browser information: device type, operating system, web browser type, IP address, and other technical data collected automatically when you access the platform.
- Usage data: activity records within the platform, including games accessed, betting history, session duration, and navigation patterns.
- Cookies: small data files stored on your device to facilitate a smooth user experience and enable certain features to function properly.
- Full SSL encryption
- Data is not sold to third parties
- Strictly controlled data access
- Regular security audits
How We Use Your Information
The information collected is used to create and manage user accounts, process financial transactions in MYR, verify user identity, and provide effective customer support. Without this information, 198 cannot operate the platform securely and effectively.
198 uses user data to detect suspicious activity, prevent fraud, ensure compliance with anti-money laundering laws, and protect the integrity of the platform. This includes monitoring for unusual transaction patterns or unauthorised access attempts.
Aggregated, non-personally identifiable usage data helps 198 understand how users interact with the platform, identify areas for improvement, and develop new features that better meet the needs of Malaysian users.
198 uses users' email addresses and phone numbers to send important account notifications, transaction confirmations, and policy updates. Marketing communications will only be sent to users who have given explicit consent.
Cookies & Tracking Technologies
The 198 platform uses cookies and similar tracking technologies to enhance user experience. Cookies are small data files stored on your device that allow the platform to remember your preferences, maintain login sessions, and optimise page performance.
We use two types of cookies:
- Session cookies: automatically deleted when you close your web browser. It is used to maintain your login status during an active session.
- Persistent cookies: stored on your device for a set period to remember your language preferences, display settings, and related information, making your next visit faster and more seamless.
You can manage or disable cookies through your web browser settings. However, disabling cookies may affect certain features on the 198 platform and your overall user experience.
Data Storage, Security & Sharing
Data Security
198 implements comprehensive technical and operational security measures to protect users' personal information from unauthorised access, disclosure, alteration, or destruction. These include SSL encryption for all data transmissions, role-based access controls for internal staff, and continuous system monitoring.
Retention Period
User personal information is retained for the duration of the active account and for a period following account closure, in accordance with applicable legal and compliance requirements in Malaysia. Information that is no longer needed will be securely deleted or anonymised.
Sharing with Third Parties
198 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. Information may be shared with a limited set of third parties such as payment processors and game providers who are bound by strict confidentiality agreements, solely to enable 198's services to function. Disclosure may also occur where required by law or a valid court order.
- Right of Access You have the right to request a copy of the personal information we hold about you via your account panel or customer support.
- Right to Correction If your information is inaccurate or out of date, you can update it directly in your account settings or contact us for a correction.
- Right to Erasure You may request deletion of your account and personal data, subject to applicable legal retention requirements.
Policy Changes & How to Contact Us
Amendments to the Privacy Policy
198 reserves the right to amend this Privacy Policy at any time to reflect changes in data handling practices, legal requirements, or new platform features. Users will be notified of any material changes via in-platform notifications or email. The latest version of this Privacy Policy will always be available on the 198 website. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
Contact 198 Support
If you have any questions, concerns, or complaints regarding this Privacy Policy or how 198 handles your personal data, please contact our support team through the available channels on the platform. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.
Support email address: [email protected]
For more information about your rights, please refer to the FAQ us or visit Terms & Conditions 198 platform.
More Questions About Your Privacy?
The 198 team is here to help you understand how we protect your personal information. Contact us or visit our help page.
FAQ Register Account