198 Responsible Gaming – Play Safe, Play Smart
198 believes online entertainment should bring joy, not stress. We are fully committed to ensuring every user in Malaysia can enjoy our platform responsibly — with complete control over the time and money they spend.
198's Commitment to Responsible Gaming
As an online entertainment platform serving Malaysian users, 198 takes this social responsibility seriously. We recognise that betting and casino gaming carry real risks when not approached with proper control. That's why we provide a range of tools and guidance to help users maintain a healthy balance between entertainment and everyday life.
198's approach to responsible gaming goes beyond meeting operational requirements — it is a core part of who we are. We want every user who chooses our platform to feel supported, respected, and protected at all times.
Signs of Risky Behaviour
Recognising early warning signs is a crucial first step. If you or someone you know is showing any of the following patterns, we encourage you to take action right away:
Gambling with money that should be going toward essentials like rent, bills, food, or family expenses.
Continuing to play or top up deposits solely to recover previous losses, regardless of your current financial situation.
Neglecting work, family, or social responsibilities due to spending too much time playing.
Finding it hard to stop playing even when you planned to, or feeling restless and uneasy when not playing.
Hiding your gaming habits from family, friends, or loved ones out of shame or fear of their reaction.
Self-Control Tools on the 198 Platform
198 provides several self-control tools accessible directly through your account panel. We encourage all users to make use of these tools proactively — don't wait until a problem arises.
Set daily, weekly, or monthly deposit limits in MYR directly from your account. Once a limit is reached, the system will automatically block further deposits until the limit period resets. This helps you plan your entertainment budget more wisely.
If you feel you need a break from the platform, you can activate a cooling-off period lasting a few days or weeks. During this time, your account will be blocked from all gaming activity, giving you space to reassess your playing habits.
For users who need a more drastic measure, the self-exclusion option lets you block access to your 198 account for an extended period. This is a serious step, and we fully support any user who chooses to take it for their own well-being.
You can review your full transaction history and gaming sessions at any time through your account panel. Being aware of your spending patterns and play time is the foundation of effective self-control.
Minor Protection
198 has a zero-tolerance policy on participation by individuals under 18. All account registrations require age verification, and 198 reserves the right to request supporting documents at any time to confirm a user's eligibility.
To parents and guardians, we encourage you to:
- Use parental control software on devices shared with children.
- Keep your account password secure and do not share it with your children.
- Have open conversations with your children about the risks of gambling.
- Regularly monitor your children's mobile phone and computer usage.
If you suspect a minor has accessed the 198 platform, please contact our customer support immediately so we can take the necessary action.
Maintaining Life Balance and Getting Help
Principles of Healthy Gaming
Online gaming should be a small part of your entertainment life, not the focus of it. 198 encourages users to:
- Set a dedicated monthly entertainment budget and stick to it.
- Only play when you are in a stable emotional state.
- Not using gaming as a way to escape stress, depression, or personal problems.
- Balance your online entertainment time with social activities, sports, and other hobbies.
- Remember that game outcomes are based purely on chance, not a skill you can sharpen to guarantee winnings.
Professional Help
If you or someone you know needs help with a gambling problem, we encourage you to reach out to a qualified professional. Malaysia has a range of welfare organisations and counselling services that can help. You're also welcome to contact 198 customer support — we'll point you toward the right resources.
- Set a limit before you start playing
- Stop when you reach your limit
- Take a break every 60 minutes
- Don't chase your losses
- Play for entertainment only
- Get help whenever you need it